ac365 Privacy Policy
This document clearly explains how your personal information is collected, why it is stored, and under what circumstances it may be shared with third parties.
Table of Contents
Introduction and Scope
ac365 places the highest importance on protecting the personal information of all its registered and unregistered users. This privacy policy applies to the ac365login.cam website and all related mobile applications and services.
This policy informs users what information is collected, for what purpose it is used, and under what circumstances it may be shared with others. This document supplements the Terms and Conditions, and reading both together gives a complete picture of ac365's services.
By creating an account on ac365 or starting to use the service, the user is considered to have given consent to the terms of this policy. If any person disagrees with any part of this policy, they are requested to refrain from using this platform and to contact our support team.
Data Collection
ac365 collects two types of information — what the user provides directly, and what is generated automatically during use of the service.
2.1 Directly Provided Information
The following information is collected during account registration and identity verification:
- Full name (in Bengali or English)
- Date of birth — for age verification (users under 21 years of age may not use ac365)
- Mobile number
- Email address
- Password (stored in hashed form, never in plain text)
- Identity document details (National ID number or passport — for KYC verification)
- Payment details: bKash, Nagad, Rocket number or bank account information
- Communications submitted via live chat and support tickets
2.2 Automatically Collected Information
The following information is recorded automatically during use of the service:
- IP address and device identity
- Browser type and version
- Operating system information
- Location on the website and navigation path
- Duration and frequency of page visits
- Referral URL
- Gaming and betting activity logs
- Deposit and withdrawal transaction records
2.3 Information Received from Third Parties
For identity verification, ac365 may use the assistance of legitimate third-party KYC service providers. Information received in such cases is used solely for security and fraud prevention purposes.
Use of Data
Collected information is used for the following purposes:
3.1 Service Operations
- Account creation, verification and management
- Processing deposits and withdrawals
- Managing gaming and betting sessions
- Applying bonuses and VIP benefits
- Providing 24/7 customer support
3.2 Security and Compliance
- Detecting and preventing fraud, money laundering and other illegal activities
- Checking against creation of multiple accounts
- Ensuring age verification
- Complying with responsible gaming guidelines
3.3 Improvement and Analysis
- Analysing usage patterns to improve service quality
- Identifying and resolving technical issues
- Planning the addition of new features and games
3.4 Communications
- Transaction-related notifications
- Account security alerts
- Promotional messages with the user's consent
Data Security
ac365 follows industry-standard technology and processes to protect your information. The security framework operates on multiple layers:
SSL Encryption
All data passing through the website and app is encrypted using SSL/TLS technology.
Secure Databases
Personal information is stored in encrypted databases and protected from unauthorised access.
Access Controls
Only authorised staff may access specific information as required for their assigned tasks.
Regular Monitoring
System security is tested regularly and immediate action is taken on any unusual activity.
No internet-based system is 100% guaranteed. Although ac365 takes the utmost precautions, should a security breach occur, affected users will be notified as quickly as possible and necessary steps will be taken to limit the damage.
Data Retention Period
ac365 retains user information only for as long as is necessary to fulfil the purpose of collection or as required by applicable law.
7.1 Active Accounts
All information is retained while the account is active and used as needed to provide the service.
7.2 After Account Closure
Even after an account is closed, financial transaction records and identity verification information are retained for the period required by applicable law. After this period, information is securely deleted or anonymised.
7.3 Backups and Archives
Information held in system backups is automatically deleted when the normal backup cycle is complete. During this time, backup data is not actively processed.
User Rights
Every user of ac365 has the following rights regarding their own information:
8.1 Right to Access Information
You may at any time request to know what information ac365 holds about you. This information will be provided within a reasonable time after the request is received.
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. Corrections to identity document information may require additional verification.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained where there is a legal obligation or where it is required for a fraud investigation.
8.4 Right to Withdraw Marketing Consent
If you do not wish to receive promotional emails or SMS messages, you may withdraw your consent at any time. This will not stop regular transaction and security notifications.
To exercise these rights or to submit a complaint, please contact our support team. You will also find detailed information on managing your own account on the Responsible Gaming page.
Protection of Minors
All services of ac365 are strictly for individuals aged 21 or above. Anyone under 21 is completely prohibited from creating an account or using the services.
Age verification is mandatory at registration. If it is later found that a user created an account with a false age, that account will be closed immediately and all data will be deleted, except for information required to be retained under applicable law.
If you suspect that a minor's information has been collected by mistake, please notify our support team immediately.
Third-Party Connections
ac365 services sometimes involve connections with third-party game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.) and payment gateways. These third parties have their own privacy policies, and ac365 is not responsible for how they collect or use information.
When using game providers' platforms, technical data from gaming sessions (such as bet amounts and game results) may be processed on the relevant provider's servers. The collection and use of this data is governed by the respective provider's own policies.
Policy Changes
ac365 reserves the right to update this privacy policy as needed. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Introduction of new services or features
- Improvements to data protection practices
- Changes in business structure
For significant changes, registered users will be notified by email or via a notice upon logging into the service. Minor changes may take effect without prior notice. Continued use of the service after a policy change will be considered acceptance of the updated policy.
For more information about this policy, you can visit our FAQ page, where common questions are answered in plain language.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. ac365 provides support in both Bengali and English, 24 hours a day, 7 days a week.
Contact Methods
Click the chat button at the bottom right of the website — speak directly in Bengali
[email protected]
24/7 — any time, in Bengali and English
We make every effort to respond to each request as quickly as possible. For complex requests such as data deletion or correction, additional identity verification may be required.